FAQs

FAQs
FAQs

Product

Dune Glow Remedy products are best consumed cold, so we suggest leaving them in the refrigerator. You can, however, leave them in a cool dry place, like a cupboard, for as long as the expiry date indicates.

You can return your order within 30 days. We will happily refund your purchase in full, aside from the shipping costs, once we receive the products back.

Absolutely not! Dune Glow Remedy products are 100% natural and contain nothing artificial whatsoever.

Shelf life is 12 months from the date of production which is indicated on the bottles.

Once opened, make sure you refrigerate the products and consume within 5 days.

Dune is both lactose and gluten free.

Orders

You can return any unopened items in your order within 30 days. Just contact our support team at hello@drinkdune.com and we will coordinate a return and happily refund your purchase, aside from shipping costs, once we receive the returned items.

If you have a subscription and need to update your address for future orders, you can do so anytime by managing your subscription via the link you receive in your confirmation emails. If you need to update a shipping address for a one-time order that’s already been placed, you can contact support at hello@drinkdune.com and we can help you make the switch!


Please allow 48 hours after tracking says your order has been delivered for your shipment to arrive — sometimes tracking can be marked as delivered prematurely by carriers. If it’s been 48 hours since your shipping info has been updated to “delivered” and you still haven’t received your items, reach out to customer support at hello@drinkdune.com, and we can help you out.

Payments

For subscriptions, ​​we accept all major credit cards, and the payment method you keep on file will be automatically billed when your monthly order ships.

For one-time payments and purchases, we accept all major credit cards, as well as Apple Pay, Google Pay, PayPal, and ShopPay.

If you have a subscription and need to update your payment method for future orders, you can do so anytime by managing your subscription via the link you receive in your confirmation emails.

If you need to update the billing info for a one-time order that’s already been placed, you can contact support at hello@drinkdune.com and we can help you out!


Subscription

With a subscription, your stock of Dune will re-up every month automatically, and you won’t ever need to worry about running low. Plus, subscribers get free shipping on every delivery.

When you subscribe to Dune, you’ll receive an email notification to the address used to place your order. This email contains a link that allows you to manage your subscription, including changing your billing information or shipping address.

You can skip as many months as you need to by managing your subscription via the link sent to your address via email - but if you need to cancel your recurring monthly shipments altogether, you can reach out to support here: hello@drinkdune.com and we can help you out.


Yes! Once you subscribe, you’ll receive an email notification that allows you to manage your subscription. There, you can opt to skip your next month’s shipment whenever you need to.

No problem! If you don’t receive your subscription email, it’s possible that there was a typo in your email address when you placed your order, or maybe the email was sent to your spam folder. Either way, if you need help locating your subscription link, reach out to our support team and we can help you generate a new one.

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